What Do Secretaries Need Most?

How to train the professional secretary of "good counsel, good assistant"?

Personally, I believe that the training of modern professionalized secretaries must focus on two aspects of training, that is, "being a man" and "doing things" of Professional Secretaries.

The Secretary's "being a man" refers to the character of the Secretary (Professional Ethics) and the person (professional image); the Secretary's "work" refers to the five abilities that the professional secretarial staff must possess, that is, innovative ability, executive ability, communication ability, business ability and writing ability, and it is necessary to combine the five forces to form a resultant force.

The first is to be a man.

It is the premise and basic condition for professional secretarial practitioners. It emphasizes two aspects: personality and human nature.

The so-called character is human quality and moral accomplishment.

As the saying goes, we should learn to behave in advance, and the key point of "being a man" emphasized in the workplace is professional ethics.

Secretarial professional ethics is particularly important. Secretaries are office workers who serve the company leaders. The key is to be proud of the company and to work for the company.

With this attitude, the Secretary will be conscientious and hardworking in his post.

Wu Ganlin, a methodology and thinking scientist with an international reputation, conducted a survey in a president's office of Peking University. He asked the CEO to tell his favorite staff and the most unpopular members.

Results the five categories of employees were listed among the most popular employees: the first category, the voluntary employees; the second category, the employees who looked for ways to improve their performance; third, the employees who never complained; the fourth type, the very effective ones; and the fifth group of workers who could give constructive suggestions.

There are 5 kinds of unpopular employees: the first one, the employees who make excuses; the second, the employees who are fat and selfish; third, the petty employees; fourth, the flashy employees; fifth, the ungrieved employees.

The standard of the most popular employees is precisely the professional ethics of the secretarial staff of modern enterprises who "do their best, do their best, do their best, do their best, and do their best."

The so-called "human like" is workplace etiquette.

Workplace etiquette is mainly emphasis on appearance, appearance and manner.

Look at the appearance.

Emphasis on makeup and accessories in the workplace.

The makeup of secretaries is different from actors, models and wedding gowns, which disguise their original face with foundation.

The secretarial staff emphasized the light makeup, emphasizing the make-up of the workplace. For example, according to the investigation, the makeup of China Mobile and China bank window service staff is very close to the image of the workplace, leaving a comfortable and elegant effect.

The instrument.

Emphasize dressing in the workplace.

The secretary often contacts with the representative of the boss and the spokesman of the enterprise. The overall image of the Secretary symbolizes the image of the enterprise. Therefore, creating a good professional image can not only give people good impression, but also help your work.

Secretarial professional clothing should be simple line plus generous tailored combination suit, the best choice of 70% pure wool and 30% chemical fiber blended fabric, it is not easy to wrinkle, will not produce Aurora, once ironing stereotypes will have a fairly stable shape and line feeling, can properly set off the social identity of a professional secretary.

And the most suitable color for clothing coloring is grey series. The staff uniform of Bank of China is the color system.

The attitude of the people.

Emphasize the habit of sitting posture, standing posture and walking posture.

It is necessary to stand and stand with each other.

Posture is a manifestation of a person's subconscious, is also a distinctive style, beautiful posture can increase the charm of a person.

The position of a professional secretary must be able to keep his head tall and straight while naturally raising his chest and abdomen and buttocks, so that the mental state of the whole person comes out, which is quite spiritual and remarkable.

The most commonly used standing training for secretarial practitioners is "five paper standing on the wall".

The sitting position of a professional secretary keeps her upper body posture on the basis of sitting posture. The knee of a female professional secretary is always close. This is the biggest difference between a woman and a man.

Professional secretary's posture, the female professional secretary walks as far as possible in a straight line, there seems to be some friction in the inside of the knee, but not the cat walk on the T platform, it is exaggerated.

Second, do things.

Professional secretaries should focus on training five aspects, namely, innovative ability, executive ability, communication ability, business ability and writing ability, and can combine five forces to form resultant force.

The first is innovation.

Modern China attaches great importance to the cultivation and popularization of innovation ability, and constantly puts forward concepts such as "innovation China" and "innovation is the motive force".

Secretaries, as an important part of enterprises and companies, are especially important in developing their innovative ability. The innovative ability of a professional secretary is to familiarise himself with the company's situation and dare to break through the traditional thinking ability, break through the rules and regulations and put forward innovative ideas.

As long as you exercise your mind at ordinary times, you will have the habit of thinking. If you think about it, you will have ideas, ideas and achievements.

The United States is a country with a strong sense of innovation. With such a short essay, it describes the example of innovation very vividly.

In June 1979, China sent a visiting group to the United States to investigate primary education and put forward four points of view on the primary education in the United States: 1, all the students, regardless of their ability, are all arrogant, complacent, and have great "I am extraordinary" meaning; 2, pupils of grade two in primary schools do not know a big word, add and subtract multiplication and division, still count fingers, they talk about inventions all day long; 3, stress, body and beauty, but light physics and chemistry; 4, the classroom is almost out of control.

Students, or winking, or chatting, even more, such as shopping in general, shaking in the classroom.

Finally, the Chinese delegation inspects and predicts that the primary education in the United States is in a state of illness. In another twenty years, China's science and technology and culture will catch up with and exceed the so-called superpower.

In the same year, as an exchange of visits, the United States also sent an inspection team to China. When they studied several schools in Beijing, Shanghai and Xi'an, they also wrote four observations: 1, Chinese pupils like to hold their hands at the front of the class when they are in class. Kindergarten students like to put their hands behind their backs. Unless the teacher asks questions, they will not change easily; 2, Chinese students like to get up early, and prefer to walk early; 3, Chinese students have a homework called homework, according to the teacher's explanation, it is the continuation of school work in the family; 4, China regards the students with the highest test scores as the best students.

Therefore, the delegation of the United States also made an investigation and Forecast: Chinese students are the most industrious, the earliest and the last to sleep in the world; their academic achievements are the best among all the students in the same grade in any country in the world.

It can be predicted that China will leave the us far behind in terms of science and technology and culture.

25 years later, the "ailing" education system in the United States has trained fifty-six Nobel winners and nearly two hundred knowledge-based billionaires, and no one in China has cultivated such a talented person.

Both predictions were wrong.

The above examples illustrate what problems are precisely the problem of national innovation. A country needs innovation. A person needs more innovative consciousness, more thinking, more research, more imagination, and full use of his potential.

A senior business management researcher in the United States has said that the sense of enterprise employees' innovation is just as important as employees' punctual commuting. As a professional habit of employees, enterprises have vitality and great potential.

Therefore, training the professional secretary's sense of innovation and innovation is an important course for Secretary Training in modern China.

The two is execution capability.

Organization, coordination and cooperation constitute the key points of execution capability.

How do Professional Secretaries do not have the ability to organize, coordinate and collaborate? As their boss, they will die of work.

The executive ability of Professional Secretaries is mainly reflected in the specific direction of development of the company or leader.

The goal oriented management, performance management and result oriented management of the superiors pay little attention to the process of project execution.

For example, companies that are more standardized and larger will hold annual meetings and propose annual target plans.

At this time, the professional secretary as the boss's left and right hands, must assist the boss to do well in the monitoring of the target task execution process, and at any time grasp the target and task completion, so that the boss can adjust the decision and deployment in real time.

In the process of monitoring, Professional Secretaries need a lot of organization, coordination, cooperation, coordination with customers and collaboration with departments so as to form a team that is good at fighting, so that they can successfully accomplish the objectives and tasks pointed out by the company or leader.

Therefore, training is the most difficult course for a professional secretary. Vocational secretary needs long-term training and sublimation to achieve a strong executive power.

Three is communication skills.

To do business is to be friends. The key to making friends is communication, and secretarial communication mainly includes telephone, network, face-to-face conversation and so on.

As a modern enterprise company, a lot of communication work is communication with customers, and a lot of work is done by Professional Secretaries. Professional secretaries are not professional, customers can not trust you; professional secretaries are not enthusiastic about communication, customers will only neglect you; Professional Secretaries do not choose machines, customers will only annoy you; I always believe that when you are in business or in office, your secretary should try to get rid of the pet phrase.

Professional Secretaries communicate by telephone.

Look at it is a very simple action, it is more difficult to standardize. The professional language of telephone calls reflects the overall image of a company to a large extent. Therefore, many companies require a front desk clerk to answer the phone. The standard telephone answering mode is "self reporting", which is like the announcer of the airport. No matter who broadcasts, we hear almost the same person speaking. The secretaries of the company can do this, so the effect will be surprisingly good. Therefore, we always keep the professional tone and standard language when answering the phone. This is the Secretary's first basic skill.

Again, the telephone is answered between two and three tones, and it is also a very professional telephone answering skill for a professional secretary.

Face to face communication with Professional Secretaries is much more difficult than telephone communication, because face to face communication requires image and language coordination. Face to face communication is more important to people's first impression than image, followed by language skills, including oral language, body language, etc.

Face-to-face communication is the most complex process of communication. You need to practice drills repeatedly to get your hands on it.

Four is business capability.

The company's business is the foundation of the company's growth and development. Without business, the company will not benefit.

Therefore, a professional secretary must have a strong business operation capability and be able to make achievements and benefit for the company.

To improve business operation ability, we must follow the principle of "one principle", do well in "three kinds of things" and accomplish "five things".

Following the "one principle" is the rules of commercial games.

We should remember that we are secretarial status, and pay more attention to the identity of businessmen. We should follow the rules of commercial game of "cost plus profit plus quotation" and do well in every business negotiation.

Professional Secretaries do "three kinds of things" every day.

The first thing is to bring new business and increase turnover to the company; the second thing is to maintain the existing situation and consolidate the existing customers' affairs; third kinds of things have to be done but have no direct interest in the business.

Never do second things before the first thing is done well.

Professional secretary to achieve "Five".

Whether to provide satisfactory services; whether to ask customers for phone calls, names, reasons for further contact, whether to continue to maintain contact with other ways after customer refusal, whether to express customers' requirements clearly and accurately, and whether customers can introduce new business or new customers to you.

At the same time, professional secretary should be sensitive to business and judge the authenticity or feasibility of the project. Now information society, personal information and social information are easy to be disclosed. Some criminals will be eager to do business with the help of companies or individuals. They should be guided by the business to guide you to be deceived. We often say that "no cheating or no business" usually requires that they strengthen their judgement ability and not be fooled easily and bring losses to the company.

We should be able to excavate and extend similar new businesses from the current business, so that we can learn from each other and draw inferences from others, and bring about a steady stream of business for the company.

Five is writing ability.

Professional secretaries can't write, they can't say anything at any time and on any occasion.

The writing of a professional secretary is different from that of a writer.