How To Further Encourage Customers To Purchase Early?

Concentrated on 3~5 commodities.

In the process of selling goods, the first half may provide many commodities for customers to choose, but in the latter half, salesmen should know 3~5 kinds of goods that customers prefer in the reception, so as to provide customers with comparison and choice.

Ascertain customer preferences.

When a customer is making a decisive choice, he should pay special attention to the customers' reactions to the goods, such as goods that are always held on the hand, goods that have been inquired, and so on, all of which are goods that the customer may buy. The salesperson should understand the customers' preferences in view of this observation, and then, if he makes a statement and recommendation, the paction success rate will be very high.

Gently add a sentence "that's all right."

By recommending to the customer's instructions and observing the goods that customers may buy, it is very helpful to add this sentence to this product at this time.

Make a purchase decision to complete the paction.

When customers decide

In the process of accepting money, there are still a few things to pay attention to: the confirmation of the purchase amount, the confirmation of the amount paid by the customer, the confirmation of the payment, the confirmation of the money when the cashier finds the money, and the confirmation of the money when it is retrieved.

By confirming these 5 aspects, we should avoid making mistakes in money so as to complete the process of money acceptance more clearly.

When the commodity paction is completed, the packaged goods will be delivered to the customers. Finally, when the customers are sent off, they should be polite to welcome customers to come back again, that is, PCA (PleaseComeAgain).

If you can really launch the whole store

Sports, I believe, can leave a good impression on customers, but also improve the quality of customer service.

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Any clothing retailer will encounter complaints or complaints from customers in the process of sales and service.

These things need to be dealt with properly, otherwise the relationship with customers may deteriorate.

Therefore, every store should prepare a coping mechanism for customer complaints.

The general procedure for handling customer complaints is as follows.

First of all, listen carefully to the customer's elaboration, understand the customer's dissatisfaction, and encourage the customer to express their feelings. This helps to understand the problem, and the two is to help restore the mood of the customers.

Second, clear the reasons for customer dissatisfaction, we need to express our understanding of customers, and are willing to solve problems in a mutually satisfactory way.

If necessary, you can first apologize to the customer for any inconvenience or inconvenience, and thank the customer for telling the question.

Third, we should judge the customer's explanation and understand the solution of the customer's request, and consider the rationality of the solution.

If things need to be investigated before they can be processed, they will record the complaints of customers, promise customers a correct time to reply, and respond promptly to customers in accordance with the promised time.

Finally, if the customer's method is feasible, he agrees and implements it immediately.

If we do not agree with the solution put forward by the customer, we must give an explanation which satisfies the customer. By communicating with the customers, we will strive to reach a consensus with the customers.

After consensus is reached, action should be taken immediately.

When necessary, the matter can be handed over to the superior, but the time can not be delayed for too long.

In the whole process of handling, the shop assistants handling complaints should be polite and calm. At the same time, they should neither shirk the responsibility of the shop nor commit themselves to the obvious things they cannot do.